Windows users
		Macintosh users

On the popup window that appears, click "Run" or "Open".

In the next popup, select run for a single support instance or you can install the copy on your PC for multiple instances to avoid future downloads

Accept the terms and policy agreement, click next.

Give the ID and Password automatically generated on the "wait for session" pane to the Astra HR Support Staff .

Astra HR Support will soon have the ability to see your computer screen. Please hide all confidential information before sending your code. If you'd like to learn more about Astra HR or how our company solutions can help you, please send us an e-mail by clicking here or contact one of our regional offices.